Check your purchase terms
Your subscription or order terms explain when cancellation takes effect, whether a refund applies and what happens to unused credits. Cannot find them? Ask us for a copy.
Request a cancellation or refund
Email us from your account address with the invoice reference and what you would like to change. Keep passwords, full card numbers and financial records out of the email. We will review the request; sending it does not mean a refund has been approved.
Keep a copy of your records
Export the records you need before your access changes, and ask support how long access will remain available. If you also want your account deleted, request that separately.
Confirm the outcome
Get written confirmation of when the change takes effect. If a refund is approved, check the amount, payment method and expected timing.